Frequently Asked Questions

Choose a product, select the required quantity or option, add it to your cart, and complete checkout with accurate contact and delivery details.

Guest checkout may be available for retail orders. An account is required for profile features, saved information, wholesale applications, and certain personalized services.

Depending on current store settings, checkout may offer Cash on Delivery, JazzCash, EasyPaisa, or bank transfer.

Advance payments remain pending until the transaction reference or receipt is reviewed and verified by the URVA STORE team.

COD depends on the order, product, destination, courier service, and confirmation. Some orders or locations may require advance payment.

When courier details are available, the order status and tracking information can be shared through the account or customer communication channel.

Use the courier company and tracking number provided after dispatch. Contact Order Support if tracking does not update within a reasonable period.

Delivery time depends on stock, payment verification, packing, destination, courier capacity, holidays, and local conditions. Any estimate remains subject to change.

Contact support immediately. Address changes may be possible before packing or dispatch but cannot be guaranteed after courier processing begins.

Cancellation requests should be submitted as early as possible. Orders that are packed, dispatched, customized, or specially sourced may not be cancellable.

Contact support promptly with your order number and clear photos of the parcel, shipping label, packaging, and product.

Review the Return Policy and contact support before sending anything back. Eligibility depends on timing, condition, product type, packaging, and the reason for return.

Create an account, open Wholesale Details in your profile, submit accurate business information, and wait for the approval decision.

Wholesale prices remain protected until your account is approved and wholesale mode is active. Not every product is necessarily eligible.

The minimum varies by product and appears with eligible wholesale listings. Special bulk requirements can be discussed with support.

You can submit a sourcing request through Seller Support. Availability, price, quantity, timing, and specifications must be reviewed before confirmation.

Sign in and open your profile to update supported fields. Contact support if a verified or locked business field needs review.

Email urva031@gmail.com or contact +92 344 6894064 on WhatsApp during business hours. Include your order number when asking about an order.