Have Your Order Number
Include the URVA order reference in every support request.
Help
Order Support
Get help with a current order, payment verification, courier tracking, delivery issue, cancellation request, or return request.
Use the Same Contact
Contact us from the phone or email used for the order when possible.
Share Clear Evidence
Receipts and parcel photos help us review payment or delivery issues.
How to Request Support
- Email urva031@gmail.com or contact +92 344 6894064 on WhatsApp.
- Provide your order number, customer name, phone number, and a short issue summary.
- For payment issues, include the transaction reference and payment receipt.
- For damaged or incorrect items, include clear photos of the parcel, label, and product.
Changes and Cancellations
Contact support as early as possible if you need to change an address, phone number, quantity, or item. Changes are not guaranteed after packing or dispatch. Dispatched orders normally cannot be cancelled through the order-processing team.
Response and Resolution
Support requests are reviewed during business hours. Complex payment, courier, or return cases may require coordination with a payment provider, courier, or supplier before a final response can be provided.
Need additional help?
Contact URVA STORE with the relevant product, order, or business details.